How CT relieved this large IT firm from hassle of managing 18 vendors and stakeholders
PROBLEM STATEMENT
Multiple Sites and Stakeholders to manage
Multiple spocs and stakeholders at sites resulting to too much time taking
Managing multiple vendors & teams
Too many vendors, Complex Vendor Induction process and managing ground teams
No control over spending
Difficult to monitor and manage due to too many vendors involved
Decentralized models lack synergies and control
Fleet vendors and Technology vendors lack synergies and centralized control
| Sl No. | Before | After |
|---|---|---|
| 1 | Clients spent 70-80% on the activity | Clients’ involvement was reduced to almost zero |
| 2 | Handled direct employee escalations | All queries, escalations handled by CT Transport Help desk |
| 3 | Lacks standardization due to multiple vendor model | Standardized service delivery – single engagement |
| 4 | No control on spending, fluctuates every month | Spent maintained month by month |
| 5 | Partial automation of billing | 100% automation of operations and billing |
| 6 | OTA – 94-96%, OTD – 96-98% | OTA – 95-97%, OTD – 99-100% |
| 7 | Cost Optimization – NA | Cost Optimized – 6-7% by better routing, utilization etc. |
| 8 | Increased in the Incident / accident cases due to less control and monitoring on drivers. | Decreased Incidents almost 50% across Pan India having effective controls in place. |
| 9 | Communication and understanding gaps between Admin and various stakeholder teams. | Effective coordination and implementation of guidelines between Client and CT team. |
